Upon arrival at Jomo Kenyatta International Airport (JKIA) you will have to clear immigration.
The Visa process at the airport might be a bit chaotic with everyone filling in forms and joining the queue. You should have been given an immigration form on the plane and it is wise to fill this in before landing. That way you can go straight to the queue to passport control. However, you can find the forms at the airport as well. Make sure you have the needed paperwork for your approved online visa application. You can apply for your visa here.
After picking up your bags, you can head to the exit. Just outside the arrivals hall, you will be met by our driver, who will be holding a sign displaying your name. The arrivals hall is often very crowded and you might be approached by other taxi drivers before seeing our representative. Just ignore these approaches and keep looking out for our driver.