Covid-19 Health and Safety
Basecamp Explorer Kenya is committed to ensuring that the safety and wellbeing of our guests, staff, and community and the ongoing conservation of our ecosystem remain our top priority. We recognize that in light of the impact and changes caused by the novel COVID-19 (Coronavirus), we have to be more mindful as we go through our regular activities. Please feel free to contact our reservations team for any queries regarding an existing booking or future reservations, with our adapted Special Terms of Bookings
In line with the latest recommendations from World Health Organization(WHO) and the Kenyan Government, Basecamp is reinforcing the appropriate health and safety measures within all camps to ensure the safety of all guests, staff, and community without compromising the high standards and quality of safari experience, that you have come to know, love and expect in your every stay with us.
We are glad to share that all our staff members are fully vaccinated against Covid 19. We would like to share with you the elevated hygiene and prevention protocol we continue to uphold to ensure the protection of your health and safety. Download Covid-19 Protocols
On-site COVID-19 Tests for Basecamp Explorer Kenya guests
Basecamp Explorer Kenya shall provide on-site Covid-19 testing for guests staying at any of our open camps Basecamp Masai Mara, Eagle View, or Leopard Hill to make sure they have a seamless safari experience! We have also partnered with one of the Government approved laboratories to provide Trusted Travel (TT) verification code for guests who require a negative test upon their return home or to board their onward flight. Testing will be facilitated on request. The test results will be available within 48 hrs at a cost of USD 250 per person. Please discuss your travel plans and testing requirements at the time of booking.
Reservations and Booking Changes
- We highly recommend that our guests follow health and travel advice from relevant authorities like the World Health Organization
- Guests booked on shared safaris may wish to opt for the exclusive use of a safari vehicle, we encourage or e-booking this before arrival. Alternatively, we can recommend private safaris and exclusive use of our camps for smaller groups to ensure a private experience not shared with others.
Basecamp Explorer Kenya Health & Safety Measures
- From 01 January 2021, all travellers requiring a visa will need to apply for an e-visa in advance. No visas shall be issued on arrival in Kenya. For more information visit www.evisa.go.ke
- Before you travel, ensure you are in good health and are not experiencing symptoms of COVID-19 which can include cough, fever, sore throat, and shortness of breath.
- You will be required to postpone your trip if you are experiencing any of the above symptoms before traveling or if you or anyone you are traveling with, has been in contact with someone suffering from COVID-19, or is suspected of having COVID-19.
- All arriving passengers on international flights must show a COVID-19 negative certificate carried out within 96 hours before travel to Kenya. The test must be digitally verified through the Trusted Travel (TT) Initiative or Global Haven. Passengers who do not have such a test may be denied entry to Kenya.
- All travellers arriving in Kenya need to complete a Health Surveillance Form pre disembarkation to show at immigration.
- After submitting the travel surveillance form, travellers are advised to download the QR code. Passengers will be required to display the received QR codes to port health officials on arrival for them to be allowed to proceed to arrival immigration.
- Major airlines worldwide have direct flights to and from Kenya regularly. On arrival at Jomo Kenyatta International Airport, Government regulated health checks will be carried out including temperature checks of each inbound and outbound traveller.
- Tavellers whose Covid 19 certificates expire while on transit will be required to deposit their passports with the airport Port of Health Authorities and facilitate testing in a recognized facility at their own cost.
- As of January 11, 2021, travellers departing from Kenya going to a country requiring presentation of a negative PCR Covid-19 certificate, must have a Trusted Travel (TT) code that can be verified by airlines and Port Health Authorities. Read More
- Effective 18th June 2021, The Kenya Government has introduced a digital domestic travel locator card system, which will generate a QR code to present to Port Health Officials at domestic arrivals.
- All domestic travellers must fill out this form 24 hours before their domestic flight.
- Travellers can access the digital passenger locator form here or via the “Jitenge” app, downloadable from Google Playstore (Android users only) while iPhone users should make sure to use Chrome or Firefox when accessing the form via the URL.
- Upon submission of the digital locator form, a QR code will be sent to your email address.
Arrival and Reception
- On arrival at our camps, every guest will be required to undergo a temperature check and to complete a travel questionnaire.
- Registration forms and check-in procedures can be processed online before arrival.
- Only cashless payments will be accepted at Camp.
- Guests are encouraged to wash their hands regularly with soap and water or utilize the hand sanitizers strategically located throughout the camp public areas and in every tent.
- You will be required to wear face coverings in public areas around the camp so we recommend you bring extra packs of face masks.
- Avoid touching eyes, nose, and mouth with unwashed hands.
- Shield cough or sneeze with a flexed elbow or tissue disposing of the tissue in the bin.
- All our staff members are Fully Vaccinated against Covid 19.
- They have received COVID-19 health and safety protocol training
- Our health and safety training covers everything from hand washing hygiene to the guest room and camp public area cleaning procedures.
- All staff temperatures will be checked daily, wear cloth masks and gloves when necessary.
- Frequent hand washing and sanitizing will be carried out by each team member and best practice personal hygiene procedures will be reinforced.
- We will continue to train our staff and ensure they are well equipped at all times.
- Signage and literature will be available in Swahili and English for our support teams/clients to follow best practices and have emergency contact numbers available at any time.
- External drivers will be expected to follow the same protocol as guests.
Guest Tents & Camp Public Areas
- Tents will be thoroughly cleaned and sanitized after every guest checks out.
- All laundry will be washed at the recommended WHO temperatures
- Social distancing measures will be in place in all guest public areas including reception, lounges, dining, bar, and curio shop.
Restaurant and Bar Service
- All meals will be served à la carte with a strong focus on freshness and flavor,
- Picnic snacks will be individually packaged.
- Effective social distancing measures between guests will be practiced.
Safari Game Drives
All our game drive, excursion, and transfer vehicles will adhere to the outlined procedures:
- Each safari vehicle will have a sanitizer.
- Maximum of six (6) guests per safari vehicle with the recommended distance between guests.
- All vehicles will have clear entry and exit procedures, entering one at a time, with guests requested to take up seats one at a time.
- The safari vehicles will be sanitized between transfers and game drives. This includes frequent sanitization of the roll bars and handles.
- Binoculars will also be sanitized in the event of sharing during transfers, and game drives.
- Guests will be allocated their poncho for the duration of their stay and these will be industrially cleaned after each use.
- We will ensure immediate medical attention where required and if necessary we can facilitate emergency medical evacuation procedures.
All our implemented measures are independently certified in line with WHO guidelines and World Tourism and Travel Council WTTC requirements.
Please visit IATA Travel Centre to get an up to date information on Travel Access, Travel Requirements, and Restrictions for Kenya and International destinations. You can also access more information on Kenya travel protocol here
We look forward to welcoming you to Basecamp Explorer Kenya and the wonderful wildlife experience of the Masai Mara!